Communication Trainer

ROLE : Communication Trainer

DESIGNATION : Communication Trainer

LOCATION : Kolkata

YEARS OF EXPERIENCE : 1year

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities :

• Deliver communication and soft skills training for new hires and existing employees.
• Design and update training modules; conduct workshops, role-plays, and refreshers.
• Assess communication skills via tests, mock chats, audits, and feedback sessions.
• Identify gaps through TNA, audits, and monitoring; share insights with stakeholders.
• Ensure training meets client and organizational standards; maintain MIS and reports.
• Support recruitment assessments; mentor new trainers; participate in calibrations.
• Drive innovation in training; implement best practices across locations.
• Meet monthly conversion and effectiveness targets, track and report improvements.

Key Skills and knowledge :

• Strong verbal & written communication in English ; CAT score ≥ 5.5.
• Excellent facilitation, presentation, and interpersonal skills.
• Knowledge of instructional design, cultural awareness, and adult learning principles.
• Proficiency in MS Office; data handling and interpretation skills.
• Analytical, planning, and decision-making abilities; ability to prioritize and multitask.
• Organizational skills; ability to work under pressure and meet deadlines.
• Willingness to work in a 24x7 shift environment ; experience in international customer service preferred.
• OD experience and ability to manage diverse accents/dialects are added advantages.

Education Qualification: Graduate

Disclaimer:

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Position /Designation Name:- Communication Trainer

Comp Grade :- CL10

Entity :- Daksh

Work Day ID (Job positionJRF ID) :- R1677881

Number of Position:- 3

Client Name (Pesudo):- Sinoussi

Concentrix Job Location:- Kolkata

Choose the relevant job function :- Training & Quality

Process Domestic or International :- International Process

Diversity candidate Need :- Anyone can apply

Experience :- 1year of exp as a Communication Trainer

Notice Period :- Immediate

CTC :- 6

Shift Timings :- 24*7

Working Days :- 5 days

Transport Availability :- One Way Cab

Education :- Graduate