Team Leader

Telecom Collection or sales.

6 Am to 3 PM shift, one way cab

Up sales or selling experience profiles will be preferred.

International sales or voice Expereince is mandatory Maya Rao

ROLE: Team Leader

DESIGNATION: Team Leader

LOCATION: Thane

YEARS OF EXPERIENCE: 2 Years

Role and Key Responsibilities:

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Regularly impart effective coaching to team members, enabling consistent high performance delivery
• Identify performance related issues, develop an action plan for improvement and implement corrective action
• Ensure service delivered to our customers meets contractual Key Performance Indicator

(‘KPIs’) and financial expectations

• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies, and procedures. Attend required manager development training

Key skills and knowledge:

• Minimum 1-2 years of experience in Collections.
• Prior experience in a team handling or supervisory role.
• Strong communication and interpersonal skills.
• Ability to analyze data and implement strategies for performance improvement.
• Knowledge of collection tools and CRM systems is an advantage.
• Lead and manage a team of collection agents handling telecom customer accounts.
• Monitor daily performance metrics and ensure achievement of collection targets.
• Provide coaching, feedback, and training to team members for process improvement.
• Handle escalations and resolve customer issues in a professional manner.
• Ensure compliance with company policies and regulatory guidelines.
• Prepare and share daily/weekly reports with management.
• Drive team engagement and maintain a positive work environment.

Educational Qualification: Graduate in any discipline.

Position /Designation Name:- Team Leader

Comp Grade :- CL 9A

Entity :- Daksh

Work Day ID (Job positionJRF ID) :- R1682202

Number of Position:- 4

Client Name (Pesudo):- OPT

Concentrix Job Location:- Thane

Choose the relevant job function :- Operations

Process Domestic or International :- International Process

Diversity candidate Need :- Anyone can apply

Experience :- 4+years

Notice Period :- Immediate

CTC :- 750000

Shift Timings :- 24*7

Working Days :- 5 days

Transport Availability :- One Way Cab

Education :- Graduate

Recruiter Name:- Nikita Malunjkar

Recruiter Contact Num :- 8329119585

Recruiter Email Address :- nikita.malunjkar@concentrix.com